General FAQs

We've been building faucets for nearly half a century. And in that time, we've solved plenty of riddles for homeowners and pros alike. We've gathered some of our most-asked questions to life a little easier for you.

General

How do I contact Peerless for assistance?

  1. Send a letter explaining your need to: Peerless Faucet Company, Attn: Product Service, 55 E. 111th St., Indianapolis, IN 46280
  2. Email the Customer Service team at CustomerService@peerlessfaucet.com.
  3. Click here to send a message directly to Customer Service.
  4. Call the Peerless Customer Service number 1-800-438-6673 and speak with a representative.

Where can I find my model number?

Your faucet's model number may be found on the packaging, and also on the Installation instructions provided with your faucet. If you threw those materials away, or don't know they are, you may be able to determine your model number using this website. Go to our Support Information Search section and describe your faucet to find its image and model number.

How do I determine if I have a Peerless faucet? Is the Peerless name on ALL faucets, including the older models?

Nearly every Peerless faucet will have the brand name on the faucet, usually on the escutcheon plate or spout base. Some of the older models may not say Peerless but may indicate MASCO on the aerator. If the internal parts have not been changed, the seats will have Peerless on them and two handle stems that are "D"-shaped. Years ago, the brand name also appeared on the drain stopper. However, it is not uncommon for someone to replace the lavatory faucet without replacing the drain assembly.

What are the differences between Peerless Faucet models sold to trade customers and those sold to retail consumers?

The only difference is where they are sold. As for the product itself, there are no differences in the model. For example, "Model A" sold at a plumbing wholesaler is the same as "Model A" sold at a big box store. All Peerless product is of the same high quality, regardless of the distribution channel.

What is your 800 number?

Our toll-free Customer Service number is 1-800-438-6673. You can also contact us in the following ways:

  1. Send a letter explaining your need to: Peerless Faucet Company, Attn: Product Service, 55 E. 111th St., Indianapolis, IN 46280
  2. Email the Customer Service team at CustomerService@peerlessfaucet.com.
  3. Click here to send a message directly to Customer Service.

What is your mailing address?

Our mailing address is:

Peerless Faucet Company
Attn: Product Service
55 E. 111th St.
Indianapolis, IN 46280
 

You can also contact us in the following ways:

  1. Email the Customer Service team at CustomerService@peerlessfaucet.com.
  2. Click here to send a message directly to Customer Service.
  3. Call the Peerless Customer Service number 1-800-438-6673 and speak with a representative.